These terms and conditions apply to Haytor Lodge (us/we) and the person or legal entity making the booking or to whom we supply services in respect of the booking (you/your). These booking terms are governed by English law and apply to all bookings except where we agree in writing to other terms. By making the booking you are deemed to accept these conditions
Conditions of stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us. We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.
We may process the information you provide to us in a database. By making a booking, you consent to this processing of information. Your card information is not stored.
The outstanding balance for the accommodation booked together with any additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-
We welcome children, however we are unable to accept children under the age of 5.
Guide dogs and assistance dogs are welcome. No other pets are allowed.
Please be aware that we have a cat which is not allowed in our guest rooms.
We can make ferry bookings with Red Funnel or Wight link for you. The price for this will be included in your account.
In the rare case that, due to unforeseen circumstances, we cannot accommodate you in the room you requested, an alternate room will be offered.
Bookings are made and a contract between you and us come into effect when we accept a reservation from you. We will accept a reservation when we have confirmed your reservation and received full payment of the total price quoted from you or in the event that we require a non-
Rates are per person per night. Rates do not include other costs you may choose to incur during your stay (unless otherwise stated). Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, then the rates are subject to change.
Arrival and departure
If You have paid a Booking Deposit or the full amount of Your Booking:
If you cancel your booking within 48 hours of the scheduled check-
To amend or cancel your booking, call the business direct using the number provided within the booking confirmation. If you amend your booking within 48 hours of the scheduled check-