Terms & Conditions

These terms and conditions apply to Haytor Lodge (us/we) and the person or legal entity making the booking or to whom we supply services in respect of the booking (you/your). These booking terms are governed by English law and apply to all bookings except where we agree in writing to other terms. By making the booking you are deemed to accept these conditions


 Conditions of stay

We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us. We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.


 Liability

Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.


 Data protection

We may process the information you provide to us in a database. By making a booking, you consent to this processing of information. Your card information is not stored.


 Payment

The outstanding balance for the accommodation booked together with any additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out. Final payment can be made using credit or debit card, cash, or cheque.


 Children

We welcome children, however we are unable to accept children under the age of 5.


 Pets

Guide dogs and assistance dogs are welcome.  No other pets are allowed.

Please be aware that we have a cat which is not allowed in our guest rooms.


 Ferry Bookings

We can make ferry bookings with Red Funnel or Wight link for you. The price for this will be included in your account.


 Availability

In the rare case that, due to unforeseen circumstances, we cannot accommodate you in the room you requested, an alternate room will be offered.


 Bookings                                

Bookings are made and a contract between you and us come into effect when we accept a reservation from you. We will accept a reservation when we have confirmed your reservation and received full payment of the total price quoted from you or in the event that we require a non-refundable deposit, when we have received full payment of the total value of the non-refundable deposit. Where a deposit is paid, the balance must be paid by you, to us, on or before check-out. You must be able to enter into a legally binding contract and be over 18yrs to make a booking. Bookings must be paid for using an acceptable and valid credit or debit card, cheque or cash.


 Prices

Rates are per person per night. Rates do not include other costs you may choose to incur during your stay (unless otherwise stated). Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, then the rates are subject to change.


 Arrival and departure

Check-in time is after 2.00pm. You are requested to advise us of your expected arrival time to ensure that we are able to welcome you as specified on booking confirmation. Earlier check-in times must be confirmed with us prior to arrival. The check-out time is 10.am on the day of departure, this is also specified on your booking confirmation.


 Cancellations

 If You have paid a Booking Deposit or the full amount of Your Booking:

 

If you cancel your booking within 48 hours of the scheduled check-in time on the date of arrival, as printed on your booking confirmation, a charge equivalent to the cost of one nights accommodation will be levied. If you need to cancel your booking more than 48 hours before the scheduled check-in time a full-refund will be given less a £5 administration fee.


 Amendments

To amend or cancel your booking, call the business direct using the number provided within the booking confirmation. If you amend your booking within 48 hours of the scheduled check-in time on the date of arrival, and as a result you cancel any room night with less than 48 hours notice a charge equivalent to the cost of one nights accommodation will be levied.